Privacy Policy

Nested & Rooted is a private practice providing infant feeding support and related services.

Business Owner: Hannah Bashir
Registered Address: Available upon request
Email: contact@nestedandrooted.com

What Information We Collect

We may collect and store the following personal data when you:

Book a consultation
Contact us via email, website form, or phone
Subscribe to updates or request resources
Use our services

Information may include:

Your name, contact information, and baby’s name/date of birth
Medical history relevant to infant feeding or tongue-tie
Booking details
Notes from consultations
Any messages or feedback you provide

How We Use Your Information

We collect this information to:

Provide and manage services you've requested
Respond to your enquiries
Maintain records in line with clinical, legal, and insurance requirements
Improve the service we offer
Comply with our professional obligations E.g. The NMC Code: https://www.nmc.org.uk/standards/code/

Lawful Basis for Processing

We rely on one or more of the following lawful bases under UK GDPR:

Consent (e.g. you’ve asked to be contacted or to book a session)
Contract (providing services you’ve requested)
Legal obligation (e.g. keeping medical records)
Legitimate interests (e.g. client support, service improvement)

How We Store and Protect Your Data

Your information is securely stored using:

Encrypted digital records (via password-protected devices or software)
Secure booking and payment platforms (e.g. Acuity, Stripe, IONOS mail)
Paper notes (if used) stored securely and confidentially
We retain client records until the child turns 25, in line with healthcare regulations.

Sharing Your Data

We do not sell or share your data for marketing.
We may share limited information only when:

Required by law (e.g. safeguarding concerns)
You request or consent to a referral (e.g. to another practitioner or NHS provider)

Cookies and Website Analytics

Our website may use cookies or tools like Google Analytics to understand how visitors use the site. This helps improve performance and user experience. You can adjust your cookie settings at any time in your browser.

Your Rights

Under UK GDPR, you have rights to:

Access your personal data
Request correction or deletion (where applicable)
Object to or restrict processing
Withdraw consent (where consent was given)
Complain to the Information Commissioner’s Office (ICO) https://www.ico.org.uk

https://www.gov.uk/data-protection

Contact

If you have questions about this privacy policy or your personal data, please contact: contact@nestedandrooted.com